Running Your Family Business

Thursday, December 12, 2024

A Lesson in Excellence

Starting a family business isn’t for the faint-hearted. You’re either diving in with excitement or slogging through years of effort, wondering why it’s still not clicking. Success is there—just out of reach—but so are the frustrations, the misunderstandings, and the doubts. What’s missing? Often, it’s not money or skill. It’s mindset.


Here’s what they don’t tell you: running a family business isn’t just about the spreadsheets or the sales calls. It’s about how you think. And how you think sets the tone for everything else.


The Decision to Be Extraordinary


Being extraordinary isn’t about boasting. It’s about setting a standard that says, “This is who I am, and this is what I stand for.” What’s the alternative? Settling for mediocrity and hoping no one notices. It’s deciding that “good enough” isn’t good enough for you, your family, or your business. Once you make that decision, everything changes. Your goals, your behavior, even the way you communicate—it all starts reaching higher. And that’s the cornerstone of real success.


Acting “As If” is Empowerment, Not Arrogance


Some people hear “act as if” and think it’s fake. But it’s not. It’s about confidence. Top performers don’t show up unsure of themselves. They show up ready. You’re not pretending to be something you’re not; you’re becoming who you’re meant to be.


In a family business, this is crucial. If you’re confident in your role, others will be too. That’s how you build trust—inside the business and out.


You Don’t Know What You Don’t Know


Family businesses often stumble because they’re blind to their blind spots. Surround yourself with people who challenge you, who’ve been there before, who live by a code. Their wisdom is your shortcut to better decisions. Remember: the company you keep defines the behaviors you adopt.


Continuous Improvement: The Backbone of Excellence


Here’s the truth: you’ll never “arrive” at perfection. Perfection’s a mirage—always shifting, always out of reach. The best leaders know this, so they keep moving, keep learning, and never stop refining. They stay curious, adapt, and refine. For a family business, this means always looking for ways to strengthen relationships, improve operations, and grow—together.


Sometimes, it’s about doing the work yourself. Not delegating the small, trust-building tasks that show your family and your team that you’re all in. Other times, it’s about hiring the best people for what you can’t do. Trust them to do what you hired them for. That’s real leadership.


Facing Failure with Resilience


Every family business hits rough patches. What sets the successful ones apart is how they handle them. Failures aren’t dead ends; they’re signposts on a winding road. They point you to what doesn’t work, and if you’re paying attention, they’ll show you a better way forward. If you’re willing to learn, they’ll point you toward your next success.


The Ripple Effect: Inspire, Don’t Dictate


Confidence is contagious. When you act as if you’re the best, others start raising their game too. But here’s the catch: don’t do it for the applause. Do it because when you’re at your best, your family, your team, and your customers all benefit. That’s leadership by example.


Boundaries and Gratitude


Successful people have boundaries. They’ll recommend their tailor or their yacht broker without hesitation. But they’ll also protect their energy, their time, and their focus. Know your limits. Protect them.


At the same time, never forget to be grateful. Gratitude keeps you grounded. It’s what reminds you why you started this family business in the first place—to build something that lasts, together.


Remember: Success is a Two-Way Thing


No family business exists in a vacuum. You’re part of a community. You’re part of an economy. Even the greatest names can stumble if they stop adapting. Be humble enough to learn, and wise enough to invest your energy where it matters most.


Final Thought


Running a family business is one of the hardest things you’ll ever do. It’s like juggling knives while riding a unicycle. But when you get it right, it’s also one of the most rewarding—because you’re building something that’s not just about profit, but about legacy. The secret isn’t in the hustle or the numbers—it’s in the mindset. It’s in how you show up, every day. Decide to be extraordinary. Act as if you’re the best. Learn, adapt, inspire. And most of all, do it together.


Because when you get the mindset right, the rest will follow.

© 2025 Stephen Bray. Patterns in life and business — told simply.