Understanding Customer Information Needs in Family Businesses

Customers exist on a spectrum. Some need minimal information to make a purchase. Others require extensive details.

A Fox in the Henhouse

Fake friends slither into your life. They call you brother while planning your downfall. They don’t just hurt your business; they hurt your ability to trust.

The Danger of Bad Marketing: A Question of Identity

Good marketing doesn’t force customers to adopt a new identity. It strengthens the connection to the one they already have.

The Future, According to Elon

Snap the Strings: How Elon Musk Plans to Unleash Progress

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Why Focus Beats Frantic Growth in Family Businesses

A good title makes a promise.

How To Capture Attention in Family Business Communication

Make Them Disappear: How Family Businesses Can Outshine the Competition

Why fight rivals head-on when you can make them irrelevant by playing a bigger, smarter game?

Clear, Not Clever: The Power of Simplicity in Communication

Experts often fall into the trap of the "curse of knowledge." They forget what it's like to be a beginner.

Proof Over Promise: Actions Speak Louder

Proof, not promises, is the key to building trust and lasting success for family businesses

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